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GoI Initiatives


    The Indian government recently launched the Umang app and website as a pilot with limited capabilities. The app and website can now help users access info and services from about 13 government agencies. Citizens can use Umang to get a COVID-19 vaccine shot and download their vaccine certificate and check a user’s pension amount, scholarship status, and national insurance claim status, but only in the standard mouse-and-keyboard method.


    The voice assistant is part of India’s larger AI strategy, including a WhatsApp chatbot focused on COVID-19 that more than 30 million people accessed, breaking the record for most users of a chatbot on the platform. Umang is one of several national and municipal conversational AI projects for government services that have begun popping up

  • Localisation of voice assistants is a key to higher usage:

    Gone are the days where one had to make an effort to learn how to use technology. Now, technology and AI are learning the language of users. Existing voice assistants are trained to understand Indian languages, accents, and intonations which help them in responding to user requests. Since the AI is based in the cloud, it is constantly updated and getting better at speech recognition.

  • Bringing the family together with a common voice assistant:

    Voice assistants are creating new possibilities to touch lives and bring a meaningful change. While most of the existing gadgets such as smartphones or laptops cater to individual needs, smart speakers are usually placed in common areas at home to be used by all family members.